Terms and Conditions

IMPORTANT— PLEASE READ CAREFULLY.

1.1. These Terms and Conditions ("Terms") govern your access to anduse of the Website and all associated web pages, microsites, or pages hosted onthird-party platforms directed at consumers in the United Kingdom(collectively, the "Sites"). 

1.2. By accessing, browsing, or using the Sites — including any interactive features— you agree to be legally bound by these Terms. If you do not agree to theseTerms, you must not use our Sites. 

1.3. Separate terms may apply to country or region-specific pages, which will be available when you access those pages through our Website or promotional platforms. 

1.4. We reserve the right to modify these Terms at any time without prior notice.Any changes will become effective immediately upon being posted. Your continueduse of the Sites following any updates indicates your agreement to be bound bythe revised Terms.

2.1. These Terms do not affect your statutory rights. For more information about your rights, please contact a lawyer, your local Citizens Advice Bureau, or Trading Standards Bureau.

2.2. You warrant that the information you provide when registering for an account on
the Services is true, accurate, current, and complete in all respects. Should any of your registration information change, you must notify us immediately. We may update registration requirements from time to time.

2.3. We may change, withdraw, or suspend access to the Services (in whole or in part, temporarily or permanently) at any time, with or without notice, and with no liability to you.

2.4. The Services may include links to other websites or resources. We have no control over the content of those websites and accept no responsibility or liability for them. Any link does not imply endorsement or affiliation. You are advised to review the terms and conditions of any third-party websites you visit.

2.5. Any material you upload to the Website or send to us via any medium (including social media) will be considered non confidential and non-proprietary. We reserve the right to use, copy, distribute, and disclose such material for any purpose, subject to our Privacy Policy. We also reserve the right to disclose your identity to any third party claiming that such material infringes their intellectual property rights or privacy rights.

2.6. We are not responsible for, and accept no liability in respect of, any materials posted by you or any other user of the Services. You agree to indemnify and hold us harmless from all costs, damages, expenses, losses, and liabilities incurred or suffered by us arising out of or in connection with your use of the Services.

2.7. We reserve the right to remove any material or posting made by you on the Services at our sole discretion.

2.8. Use of and browsing of the Website is at your own risk. Neither the Company nor any party involved in creating, producing, or delivering the Website will be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages arising out of your use of the Website.

2.9. To the extent permitted by law, all content and services on the Website are provided on an “as is” basis without any warranty of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, freedom from viruses, or non infringement. Because some jurisdictions do not permit the exclusion of certain warranties or limitations of liability, some of the above exclusions may not apply to you. Please check your local laws.

2.10. Information submitted to the Company for the purpose of registration, enquiries, or purchases is subject to our Privacy Policy. Any unsolicited reviews, comments, suggestions, ideas, concepts, techniques, or other submissions shall not be treated as confidential and may be used by the Company in any manner we deem appropriate, subject to applicable law and our Privacy Policy.

3.1. When purchasing a product using the Services you are making a contract for purchase with New Order Labs Ltd on the terms and conditions set out in these Terms.

4.1. We currently ship to the UK, US and a limited number of European markets. To access a full list of markets we currently ship to, visit our Shipping & Returns policy.

4.2. All orders placed on our Website are shipped from the United Kingdom.

4.3. You agree that our Products displayed on the Website or other Service is an invitation to treat and that your order for any Product(s) is an offer to purchase such Product(s). All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order.

4.4. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within these Terms.

4.5. We are under a legal duty to supply goods that conform with their description on the website.

4.6. We may also refuse to process (and therefore accept) a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

4.7. After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

4.8. Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.

4.9. When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.

4.10. The status of any order is usually updated within 24 hours but we make no representation or warranty as to any such functionality or uptime.

4.11. Payment will be debited from your card when your order is placed.

4.12. We may store a record of your transactions in accordance with our Privacy Policy.

5.1. Prices shown on the Website in USD are exclusive of VAT/sales tax. Prices shown in GBP are inclusive of VAT. Prices shown in EUR are exclusive of VAT/sales tax. Prices do not include delivery costs.

5.2. All prices and offers remain valid as advertised from time to time. The Pounds, Dollar or Euro price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.

5.3. Prices shown on the Website are Recommended Retail Prices (RRP).  As such, they are provided for indicative purposes only, have no contractual value, and are subject to change without notice.

5.4. Prices displayed on our Website apply exclusively to purchases made directly through our Website. Prices offered by third party resellers may vary, and we are not responsible for any pricing, promotions, or transactions that occur outside of our Website.

6.1. Payment can be made by Visa, MasterCard and American Express. Payment will be debited and cleared from your account upon completion of the order process on the Website or other Service.

6.2. You can also pay with Apple Pay, Google Pay, Amazon Pay and PayPal removing the need to enter your credit card details. When you select the option at checkout, you will be directed to the associated site to ‘Log In’ to your account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ and you are returned to the Website, your transaction is complete. We shall have no responsibility or liability in relation to the terms and conditions agreed between you and PayPal, Google Pay, Amazon Pay or any other payment intermediary.

6.3. You confirm that the credit/debit card or PayPal account that is being used is yours or that you have been specifically authorised by the owner of the same to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non delivery.

6.4. To help ensure that your shopping experience is safe and secure, we (or our third party payment processors, as applicable) use industry standard security systems to encrypt your payment details to guard against unauthorised access.

6.5. You can save Credit Card details in your account and use them to complete future orders. For your security, you will always be asked to enter your CVV code at checkout. We receive authorisation to charge your account once the order is placed and the pending transaction will be settled upon dispatch. For security and fraud prevention, all orders made with a credit or debit card are subject to authorization and our fraud team may ask for further details before an order is processed.

6.6. We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processed.

6.7. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but to the maximum extent permitted by law, and in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

7.1. We work with a selection of logistics providers appointed in each market to ensure the best experience. Your delivery partner will be confirmed at the time of dispatch.

7.2. Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your nominated address.

7.3. When your order is shipped, we will send you a confirmatory email, which will include your tracking number. You can track and trace your order using this link. Order status usually updates within an hour after the order has been placed, but functionality and uptime cannot be guaranteed.

7.4. When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. You are responsible for any inaccurate or incomplete details provided to us.

7.5. To contact us regarding shipping email us at customer@zuresolaris.com.

7.6. We offer the "ZS Art of Gifting" experience as part of our packaging service on all orders when available. This service is subject to availability and is not guaranteed with every order. While we make every effort to provide this experience where possible, we reserve the right to modify or withdraw the offering at any time without notice. The Company shall not be held liable or responsible if an order is shipped without the “ZS Art of Gifting” packaging.

8.1. We deliver Monday to Friday excluding public holidays. Unless otherwise stated on the Website, delivery times, costs and other details are as stated below:

8.1.1. United Kingdom

Standard Shipping (3 to 7 working days): £5 Priority Shipping (1 to 3 working days): £10

We offer complementary Standard Shipping to the United Kingdom on orders over £100

8.1.2. United States of America

Standard Shipping (4 to 10 working days): $10

Priority Shipping (2 to 4 working days): $20

We offer complementary Standard Shipping to the United States on orders over $100

8.1.3. Europe

Standard Shipping (4 to 10 working days): £10

Priority Shipping (2 to 4 working days): £20

We offer complementary Standard Shipping to Europe on orders over €100

8.2. Delivery times are estimates and start from the date of dispatch. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

9.1. When you place an order on zuresolaris.com, you are welcome to return any item(s) within 30 days of delivery. The customer is responsible for covering the cost of return postage.

9.2. Items must be returned in their original condition. Returns that have been used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

9.3. You are responsible for all Products until returned to us. We are not liable for the loss in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

9.4. Once the items have been received, they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

9.5. If your original order qualified for complimentary shipping and you choose to return the items, we reserve the right to deduct the original shipping costs from your refund amount.

9.6. We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

9.7. Nothing in these Terms affects your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any equivalent or replacement legislation.

10.1. Refunds will be credited to your original method of payment. Original shipping charges, duties and taxes will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. On receipt of return, we shall process the refund as soon as possible.

The following terms and conditions govern the submission of your opinions, suggestions, recommendations, and/or reviews (“Product Reviews”) for products purchased from the Website. These Terms apply to all Product Reviews submitted.

11.1. To leave a Product Review, you must have purchased the product from the Website within the last year.

11.2. Your Product Review must contain a minimum of 10 characters.

11.3. By submitting a Product Review, you agree that the content of your review may be used by the Company for customer satisfaction analysis. This may include the Company’s Customer Service team contacting you directly to discuss your experience.

11.4. By submitting a Product Review, you acknowledge and agree that:

11.4.1. You will write and submit an independent, honest, and unbiased review of the product.

11.4.2. You will not delegate the opportunity to write or submit a Product Review to anyone else on your behalf.

11.4.3. You are the sole author and owner of all intellectual property rights in the content of your Product Review.

11.4.4. The Product Review does not infringe any third-party rights.

11.4.5. You voluntarily waive any "moral rights" (such as the right to attribution) in the Product Review.

11.4.6. The content you submit is true and accurate.

11.4.7. You are over 18 years of age.

11.4.8. The use of your Product Review by the Company does not violate these Terms and will not harm any individual or entity.

11.5. You agree that your Product Review will not include any content that:

11.5.1. Relates to your service experience with the Company, such as product selection, pricing, ordering, delivery, or customer service.

11.5.2. Infringes any intellectual property rights, including copyrights, trademarks, patents, or trade secrets of any third party.

11.5.3. Violates any laws or regulations (including those governing consumer protection, false advertising, or unfair competition).

11.5.4.Is defamatory, derogatory, abusive, offensive, discriminatory, or insulting (especially regarding race, gender, religion, etc.), or contains harassment or threats

11.5.5. Is paid for or compensated by any third party not authorized by the Company.

11.5.6. References external websites (including HTML code, URLs).

11.5.7. Is considered spam or advertising.

11.5.8. Includes third-party brand names or trademarks.

11.5.9. Refers to products other than the product being reviewed.

11.5.10. Impersonates others or includes personal information, such as phone numbers, email addresses, or other identifying information.

11.5.11. Discusses the medical or pharmaceutical effects of the product.

11.5.12. Makes unsupported claims about the product’s effects beyond its intended use.

11.5.13. Contains viruses or harmful programs.

11.5.14. Includes information about product selection, pricing, promotions, or delivery issues.

11.5.15. Contains information about the Company’s suppliers or manufacturers.

11.6. Product Reviews must comply with these Terms.

11.7. Product Reviews will be published on the Website and/or on the Company's affiliated retailer websites.

11.8. By submitting a Product Review, you understand and agree that:

11.8.1. All Product Reviews will be moderated by the Company to ensure compliance with these Terms. Reviews will be published regardless of rating, as long as they adhere to the guidelines.

11.8.2. The Company reserves the right to edit or remove any Product Review that breaches these Terms. The Company may also take further action if necessary.

11.8.3. You grant the Company a perpetual, irrevocable, royalty-free, transferable license to use, reproduce, modify, adapt, publish, and distribute your Product Review in any form or medium worldwide, without compensation. This license also allows the Company’s affiliated retailers to use your review on their websites.

11.8.4. You understand that you are solely responsible for the content of your Product Review and that the Company is not bound by any confidentiality obligations related to your submission.

11.8.5. The Company will not pay you to incentivize you to submit a Product Review.

11.8.6. Product Reviews will be published on the Website within 14 days of submission, depending on review moderation.

11.8.7. Product Reviews will be posted on the Website in chronological order.

11.8.8. After publication, users will have the option to indicate whether they found your Product Review useful through a link.

12.1. New Order Labs Ltd (“Company”) own all rights, title, and interest in and to the Website and/or own the content and applications on the Website (including on social network websites).

12.2. The Company owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. The Company also owns all trademarks, service marks, trade names, logos, and domain names used on or in connection with the Website or has a valid right from a third party to use such material.

12.3. Any modification or use of the materials from the Website for any purpose not explicitly permitted is a violation of the Company’s copyright and other proprietary rights. No part of the Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of the Company. This prohibition also includes framing any content from the Website, as well as unauthorised linking.

13.1. The Company is not responsible for third-party websites that link to or from the Website. The Company does not endorse any such sites or the goods or services offered on them. The Company disclaims all responsibility for the accuracy of any information provided on linked sites and for any goods or services provided or purchased from those sites. The Company shall not be held liable or responsible for the content of any sites that link to or from the Website.

14.1. The Company takes reasonable steps to ensure the accuracy of the information included on the Website. However, the Company accepts no responsibility for errors or omissions in the content of the Website and does not guarantee the accuracy, completeness, or timeliness of the information provided. Information on the Website is subject to change at any time without prior notice.

15.1. The failure of the Company to enforce any part of these Terms shall not constitute a waiver of any of the Company’s rights hereunder for past or future actions.

16.1. Any dispute regarding the content or use of the Website shall be governed by the substantive laws of England and Wales. The jurisdiction and venue for any such action shall be exclusively in the courts of England and Wales.

17.1. You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company with respect to the use of the Website.

17.2.The Company may update these Terms at any time by posting the changes on the Website. Any changes are effective immediately upon posting. Continued use of the Website constitutes your agreement to any revised Terms.

17.3. The Website is not intended to provide any medical information about the skin or otherwise.

BY USING THE WEBSITE, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THESE TERMS & CONDITIONS OF USE.

LAST UPDATED: May 2025.

© New Order Labs Ltd, 2025. All Rights Reserved.