FAQs

Welcome to our FAQ page. Here, we’ve curated answers to your most frequently asked questions. If you can't find the answer you're looking for, our dedicated customer service team is on hand to assist with personalised support Monday to Friday from 13h - 18h (GMT).

Q: Were Can I shop Zure Solaris in the EUROPE?

Whilst we do not currently ship to the EU via zuresolaris.com, you can shop the full collection at Niche Beauty.

Q: Are Zure Solaris products safe to use during pregnancy and whilst breastfeeding?

All Zure Solaris products are formulated for optimal efficacy whilst remaining safe to use during pregnancy and whilst breastfeeding.

Our additional ISO Certified 'Cosmetic Product Formulation Review' assessing ingredient suitability concludes that all products are considered safe for use during pregnancy and whilst breastfeeding.

Always consult your doctor or qualified healthcare professional before using any new product, especially if you are pregnant, breastfeeding, have a medical condition, or are taking medication.

Q: Which ingredients are Zure Solaris products made without?

Nuts, Gluten, Parabens, Phthalates, Mineral Oils, Palm Oil (direct), Sulphates, SLES, Silicones, Formaldehydes & Formaldehyde Releasers, Oxybenzone & Octinoxate, Hydroquinone, Triclosan, Coal Tar, Methylisothiazolinone.

Zure Solaris does not include Palm Oil in any of its formulas directly. Occasionally, responsibly sourced Palm Oil derivatives (RSPO) are used by laboratories in the ingredient making process.

Q: Are Zure Solaris Products suitable for sensitive skin?

All Zure Solaris formulas, whilst verified safe for skin by our laboratory, have been independently Patch Tested and verified as 'Suitable for Sensitive Skin'.

Our independent Clinical Testing concludes: single application under an occlusive patch of the IP (Investigational Product) under the control of a dermatologist induced no reaction of irritation and has very good skin compatibility. Therefore, the following claims are substantiated:

  • Dermatologically Tested.
  • Dermatologically Approved.
  • Clinically Tested.
  • Safe for Skin.
  • Suitable for Sensitive Skin.

*96hr Human Skin Patch Test with 30 participants with sensitive skin. Fitzpatrick I–VI.

Q: Do Zure Solaris products contain fragrance?

Zure Solaris face products are fragrance/parfum and essential oil free.

Zure Solaris body products contain fragrance/parfum and have been independently Clinically Tested and Certified Suitable and Safe for Sensitive Skin.

ZS uses the highest quality fragrance, crafted in accordance with the strictest ISO standards. The ZS Signature Scent is composed with notes of Calamansi, Violet Leaf, Ginger, Nocturnal Blossoms, Amber, Blonde Woods, White Musk, Orris, Vetiver and Suede, from a mix of natural and synthetic origination.

Q: Are Zure Solaris products tested on animals?

All Zure Solaris products are cruelty-free. Zure Solaris does not test individual ingredients or complete formulas on animals, nor do we ask any third parties to do so on our behalf.

Q: Do Zure Solaris products contain SPF?

Zure Solaris formulas do not contain Sun Protection Factor (SPF) and should not be used as a substitute for sun protection at any time.

We advise all users to practise safe sun exposure and to actively apply sun protection with a high factor UVA & UVB SPF, wear protective clothing and hats, and seek shade.

Zure Solaris products are formulated with the intention to fortify skin that has been naturally exposed to sun and light with actives and nourishing ingredients to regulate the surface microbiome and help replenish the skin barrier, promoting optimal skin health and function. Additionally, The Solar Repair Complex works to repair and restore the skin by addressing common concerns associated with sun and light overexposure, including inflammation, pigmentation and collagen degradation, and to strengthen elasticity.

Q: Do Zure Solaris Products treat sunburn?

Zure Solaris products are not intended to be used as a treatment for sunburn. We advise all users to practise safe sun exposure and to actively apply high factor UVA & UVB sun protection. Always seek medical attention if you are sunburnt.

Q: Are your products Non-GMO?

All Zure Solaris products have been formulated using non-GMO ingredients.

Q: Are Zure Solaris products child friendly?

No. The active ingredients in Zure Solaris formulas are not suitable for infants or children, and our products are intended for use by adults aged 18 and over.

Q: Are Zure Solaris products natural?

The majority of the ingredients in our formulas are classified as Plant/Botanical/Naturally Derived, Co-Naturally Derived or Extracted, which includes our Biotech Ferments, Minerals and Molecules.

A limited number of our actives are synthetic, all of which can be discovered in the ZS Ingredients Library.

Q: What are Biotech Ferments and Biotechnological ingredients?

Biotechnological skincare is the cultivation of ingredients to combine the very best of nature and science.

Enhanced Efficacy: Fermentation breaks down molecule size making them more available and absorbable by the skin.

Precision & Consistency: Allows for a highly controlled and stable outcome for increased levels of consistency and purity.

Superior Skin Health: Fermented ingredients offer enhanced support and replenishment for the skin's microbiome helping to reduce irritation whilst boosting prebiotic and probiotic activity to reinforce the skin's natural defences and improving its resilience overtime.

For the Planet: Replacing many animal-derived materials for safe, laboratory materials that create less environmental impact.

Q: What is the Solar Repair Complex?

Imprinting its DNA into every Zure Solaris formula, The Solar Repair Complex is a dynamic skin repair and longevity powerhouse that harnesses bioavailable molecules, biomimetics, skin-identical technologies and cellular communication to work to restore and repair skin affected by a lifetime of sun and light exposure.

Inside The Complex: the complex works to actively address the immediate and lasting effects of photoageing and environmental and oxidative stress, such as the degradation of collagen and elastin fibres, increased melanocyte activity and pigmentation, skin stress and inflammation, textural irregularities, microbiome disruption, and a compromised skin barrier.

Q: Where are Zure Solaris Products Manufactured?

Zure Solaris products are manufactured in the UK in accordance with the strictest ISO standards in quality, health, safety, environment and social standards.

Q: Are your products Vegan?

All Zure Solaris formulas are Vegan friendly and free-from animal-derived ingredients.

Q: Can I use Vitamin C or Retinol whilst using ZS?

The Essential Serum is a powerhouse antioxidant, shield and repair formula that contains a plant-based Retinol alternative.

If you feel your skin can tolerate additional Retinol, use at your discretion and to your skin's tolerance. We do not recommend using other serums at the same time as the Essential Serum due to its potency.

Q: What is the difference between clinical and consumer evaluations?

A Clinical Evaluation (Clinical Trial) is an independent, scientific and evidence-based study that measures how effective a skincare formula is using instrumental testing and imaging that produce grading reports.

A Consumer Evaluation (User or Consumer Trial) is an independent, experience-based report from participants sharing perception, real-life feedback.

We utilise both methods to gather information about the performance of our formulas.

Q: Are your product reviews moderated?

Our Customer Service team manually moderate each review before publication to verify compliance with our publication criteria found in our Terms & Conditions.

A review will be published regardless of its rating if the review meets our publication criteria.

Reviews must be submitted in English for consideration for posting. To post a product review, the reviewer must have purchased the product on zuresolaris.com in the last year.

Reviews are posted on zuresolaris.com in chronological order.

Q: Where should I start?

Start with the Essential Serum. It's the easiest addition to any skincare routine. A 6-in-1 formula that consolidates an entire serum routine into a single step, worn every day in the same way you wear SPF. Protection in the morning, repair alongside it.

If you'd rather begin with the body, the Body Treatment is our best-selling product and the fastest way to feel what sun repair does. Skin on the body carries a lifetime of exposure and is almost always neglected.

From there, the collection works in pairs: the Cooling Infusion prepares skin for the Essential Serum, and the Shower Rinse prepares skin for the Body Treatment.

Q: In what order should I use Zure Solaris products?

Face: cleanse, then Cooling Infusion, then Essential Serum. In the morning, follow with a high factor UVA & UVB SPF.

Body: Shower Rinse, then Body Treatment applied to towel-dried skin.

Each pair is designed to work together. The Infusion floods and calms skin so it can receive the Serum; the Rinse resets the barrier so the Treatment can work on it.

Q: How much product should I use, and how often?

All four formulas are designed for daily use. Sun exposure is cumulative and year-round, so repair should be too.

Essential Serum: 1-2 pumps, morning and evening.
Cooling Infusion: 1-2 pumps, morning and evening after cleansing.
Body Treatment: 4-6 pumps daily, focusing on areas with the most exposure: chest, décolletage, arms, hands and legs.
Shower Rinse: as required, in place of your usual body cleanser.

Q: How long will it take to see results?

Sensory benefits are immediate. Repair is cumulative.

Shower Rinse: users reported improvements in hydration, texture and skin calmness after two weeks.
Body Treatment and Cooling Infusion: clinically tested results at four weeks.
Essential Serum: clinically tested results at one and two months.

Individual results vary depending on skin type, usage and other factors.

Q: Are Zure Solaris products suitable for all skin tones?

Yes. All formulas were independently patch tested across the full Fitzpatrick range and are suitable for all skin tones. The Solar Repair Complex addresses pigmentation by moderating melanocyte activity rather than by lightening skin, and Zure Solaris does not use hydroquinone or any skin-lightening agents.

Q: Where do you ship to?

We ship to the United Kingdom and North America. Complimentary domestic shipping is offered on orders over £100 / $100.

In the EU, Zure Solaris is available through Niche Beauty. In the US, we are also stocked at FWRD and Nordstrom, and you can find your nearest stockist via our Store Locator.

Q: Do you offer gift wrapping?

Yes. Every Zure Solaris order arrives in our signature Art of Gifting experience as standard, at no additional cost.

Q: Why was Zure Solaris created?

Because the industry had answered sun ageing with more and more sunscreen, and stopped there. Up to 80% of visible skin ageing is caused by sun exposure, yet the repair side of the story had been left to formulas that hadn't meaningfully changed since the 1980s.

Zure Solaris was built to close that gap: clinically validated biotech formulas that repair the effects of sun and light exposure, rather than simply soothe them. SPF protects. Zure Solaris repairs.